Bisk Education

The Customer Service Manager manages the customer service operations, which deals directly with customers and is the first point of contact. Develops, tracks, reports and presents key performance measurements for the unit. Develops and implements process and procedures to improve operational quality and efficiency of the department. Oversees cross functional work relations that are targeted to resolve issues raised by customers.

Candidate must have:
• Supervise staff in accordance with company policies and procedures
• Conduct interviews, hire new staff, and provide employee training
• Coach and provide career development advice to staff
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignments, back up for absent employees, and shift rotations
• Handle customer service escalations
• Work interdepartmentally with management staff to identify areas of opportunity within each business unit and assist with implementation of solutions
• Analyze and document departmental procedures
• Prepare, analyze and present performance reporting on a scheduled basis
• Work with Internal Technology in identification of system enhancements for improved team performance and assist in implementation of solutions
• Monthly reporting of employee resource allocation
• Call monitoring, reporting and coaching staff on performance results
• Bachelors Degree Preferred
• Two to five years management/supervisory experience leading teams
• One to Three years in a customer service environment
• One year of call center experience
• Excellent written and verbal communication skills a must
• Ability to multitask under pressure
• Strong commitment to quality customer service
• Demonstrated leadership and management skills

We are proud of our comprehensive and flexible benefit program. Our benefits include medical, dental, prescription, life insurance, 401k, vacation and Holidays. At Bisk Education, employees may take classes and we pay 100% of the college tuition …a $50,000 value.

Qualified candidates should submit their resume to:
Email: jobs@bisk.com
Fax: 813-663-6712