Bisk Education

Position Summary:

The Customer service Representative will coordinate with students (via phone or email) and Sales Floor Representatives, Support Departments, Supervisors and Managers (via phone, email or in person) in an effort to track and resolve student issues. The ideal candidate should have a desire to help others aspire to their educational goals. Also, the ability to empathize with students while objectively resolving inquires/concerns is a definite plus.

Principal Duties and Responsibilities:

• Investigate and resolve student concerns/inquires via phone calls and email
• Troubleshoot problem resolution using various databases and software systems
• Resolve a variety of concerns ranging from, but not limited to (balance disputes, refund inquires, declining orders, shipping, and payment plan changes)
• Partner and intercede with Support Divisions (Administration, Accounting, Shipping/Production and Technology) to resolve enrollment, shipping, and Access/Application abilities
• To ensure the Customer experience is positive to promote retention and growth for the company
• To coordinate with multiple departments to efficiently resolve the needs of the student while effectively and professionally representing the University Alliance
• Multi-tasking. In this position you have to be able to answer emails and incoming calls while also resolving prior submissions timely and efficiently

Knowledge, Skills and Abilities Required:

• Representatives must behave professionally in an environment that is conducive to servicing customers both internally and externally with respect, excellent listening skills, and exceptional phone presentation
• Successful candidates must have the ability to multi-task while being detail oriented and resourceful
• They must also possess strong verbal and interpersonal communication skills and will be held accountable for resolving a variety of occurrences in a timely manner
• Minimum of an Associate’s Degree (to relate to the student’s who are pursuing higher education)

We are proud of our comprehensive and flexible benefit program. Our benefits include medical, dental, prescription, vision, life insurance, 401k, vacation and Holidays. At Bisk Education, employees may take classes and we pay 100% of the college tuition …a $50,000 value.

Qualified candidates please visit the following link to submit your resume:
https://home.eease.adp.com/recruit/?id=508893
Ref. Code:CSR-0810
EOE

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