6 Principles of Excellence
Drive Student Success
— Sr. Colleen McNicholas, O.P., Ph.D.
Dean Emerita
School of Education
Dominican University
Building and maintaining enrollment is vital to your university's success online. While you have complete control over the admissions process at all times, Bisk's skilled enrollment, retention and program management teams oversee every stage of the enrollment funnel. From professionals who respond to student inquiries, to enrollment coordinators who streamline the application process, to re-enrollment specialists who ensure materials are in order for the next session, our knowledgeable teams assist students every step of the way.
It all starts with in-depth training. Your university will have an exclusively dedicated, carefully trained team of Bisk program representatives who work with prospective students to identify interest and program suitability. We conduct extensive training with all program representatives and associates to ensure adherence to the standards and procedures in your university’s approved operations manual.
Program representatives utilize Bisk's proprietary inquiry response tools to follow up once a prospective student has initiated communication via telephone or email. To ensure complete quality control, we track each instance of contact, record calls and document individual disposition. Our state-of-the-art contact center is staffed by a team of quality assurance specialists and data analysts who measure key performance indicators and ensure that representatives abide by industry and university best practices and procedures.
Once prospective students express genuine interest in enrolling in your program, they will work closely with their program representative to complete the application process. Bisk’s online application system, available to you as a university partner, is designed to your exact specifications and can mimic the processes already in place on your campus. This easy-to-use online system allows students to gather all required documents and provides you with individual applicant statuses. Bisk then sends a complete application package for your university to review and make the admissions decision about each student candidate. Once you have made an admissions decision, Bisk is informed, accepted students are rostered, and dedicated Bisk retention specialists become the student’s “friend for life.” While Bisk provides support for students throughout their educational journey, you maintain complete control over the admissions process at all times.
We provide support for all non-academic administrative matters and student issues. Our operations staff works directly with the students and with you. Our billing and collections department handles all payment issues and interfaces directly with your bursar/controller and financial aid department.
